Our Refunds and Returns Policy establishes the conditions and procedures for requesting a refund or making returns in our store. We value your satisfaction as a customer and strive to provide you with the best possible shopping experience. Below, we provide you with the key details of our policy:
DEFECTIVE OR INCORRECT PRODUCTS: If you receive a defective or incorrect product, please contact us within 72 hours of receiving the product. We will offer you a satisfactory solution, such as a replacement or refund.
NON-ELIGIBLE PRODUCTS FOR RETURNS: Due to hygiene and privacy considerations, intimate apparel products are not eligible for return. We recommend carefully reviewing the product descriptions before making your purchase.
RETURN PROCESS: If you need to return an eligible product, please contact us to obtain specific instructions on how to proceed with the return. It is important to return the product in its original, unused condition with all original tags and packaging.
REFUND: Once we receive and inspect the returned product, we will process your refund according to our policies. Please note that processing times may vary depending on the payment method used.
We are committed to providing you with excellent customer service and resolving any issues you may have with our products. If you have any additional questions about our Refunds and Returns Policy, please do not hesitate to contact us.
REFUNDS:
Upon receiving and inspecting your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, we will process your refund, and a credit will be automatically applied to your account on believeintimates.com or a gift card will be issued for use on believeintimates.com. In the case of a cash refund agreement, it will be made using the same payment method used in the purchase, within a certain number of days.
EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us via email.
GIFTS:
If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will email you a gift certificate.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be notified of the return.
SHIPPING AND RETURNS:
To return your product, you must send it to the address provided to you through our customer service center via WhatsApp.
You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund amount.
The time it takes for the replacement product to reach you may vary depending on your location. If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item without proper tracking.
NEED ASSISTANCE?
If you have any questions regarding refunds and returns, please don’t hesitate to contact us. We are here to help. You can reach our customer service center via WhatsApp or use the contact information provided on our website.
We appreciate your understanding and cooperation in adhering to our refunds and returns policy. We want to ensure that your shopping experience at believeintimates.com is satisfactory, and we will be delighted to resolve any issues you may have.